Canvas Help

Need help with Canvas? Help is available!


Canvas was chosen as UBC’s new learning management system because of its intuitive, user-friendly interface, which you’ll likely find straightforward and easy to use. That said, if you have any questions or encounter problems while using Canvas, online resources and technical support are available.

Canvas resources

The Canvas Student Guide provides easy-to-follow, detailed instructions on how to do almost anything in Canvas.

The Canvas Video Guide shows you how to submit assignments, check your grades, and more.

Check out our FAQ page for answers to questions about Canvas that are most frequently asked by UBC students.

Technical support

If you have a specific questions about using Canvas, you can access access chat, email, or phone support 24/7 through the Help page found in the main navigation menu within Canvas. 

If you encounter technical problems while using Canvas (for example, you can’t login into Canvas using your CWL), please contact the UBC Information Technology Service Centre for assistance, using their online form.

Canvas & Privacy

Protecting students’ privacy in learning technologies like Canvas is a top priority at UBC. To learn more about privacy policies and how information is managed with Canvas, please see the Canvas & Privacy FAQ. If you have any additional questions related to Canvas and privacy, please contact the Learning Technology Hub.