Canvas Help

Need help with Canvas? Help is available!


If you’re new to Canvas, you’ll likely find straightforward and easy to use. That said, if you have any questions or encounter problems while using Canvas, online resources and technical support are available.

Technical support

If you encounter technical problems while using Canvas, please contact the UBC Information Technology Service Centre for assistance, using their online form.

If you’re a Distance Learning student, please contact the Learning Technology Hub at

Canvas resources

The Canvas Student Guide provides easy-to-follow, detailed instructions on how to do almost anything in Canvas.

The Canvas Video Guide shows you how to submit assignments, check your grades, and more.

Check out our FAQ page for answers to questions about Canvas that are most frequently asked by UBC students.

Canvas & Privacy

Protecting students’ privacy in learning technologies like Canvas is a top priority at UBC. To learn more about privacy policies and how information is managed with Canvas, please see the Canvas & Privacy FAQ. If you have any additional questions related to Canvas and privacy, please contact the Learning Technology Hub.