Need help with Canvas? Help is available!
Technical support
If you encounter technical issues while using Canvas, please contact the UBC Information Technology Service Centre for assistance, using their online form. Students who are enrolled in Distance Learning courses should refer to their course syllabus to determine if any specialized Canvas support is available to them.
Canvas resources
The Canvas Student Guide provides easy-to-follow, detailed instructions on how to do almost anything in Canvas.
The Canvas Video Guide shows you how to submit assignments, check your grades, and more.
Check out our FAQ page for answers to questions about Canvas that are most frequently asked by UBC students.
For more information about the technologies used at UBC, check out the Keep Learning website which compiles resources to help you learn effectively online.
Canvas & Privacy
Protecting students’ privacy in learning technologies like Canvas is a top priority at UBC. To learn more about privacy policies and how information is managed with Canvas, please see the Canvas & Privacy FAQ. If you have any additional questions related to Canvas and privacy, please contact the Learning Technology Hub.